FAQs

Our Mr Rental NZ brand is based on the short and long term hire of products. Whilst arrangements may be made to accommodate requests for brand new items, all products that we deliver are cleaned and tested to meet our high standards.

We have a large range of quality brands to choose from. If you have a specific preference or requirement, just give us a call and we will aim to find a solution that meets your needs!

Yes of course. A credit check may apply in some circumstances, but we will always go the extra mile to find a solution that meets your needs.

Depending on the circumstances, we may ask you to pay a small bond when you hire our products, however, this will be refunded to you in full within 5 business days of the hire products being returned, provided the items are clean and undamaged and your account is up-to-date.

Hiring is simple! In many cases, all you need is:

- one form of ID
- your bank account details

In some cases, we may need to complete a simple credit check, but your local Mr Rental team member will let you know if they need any more information from you to complete your hire agreement.

The friendly Mr Rental team will deliver and install the items in your home. They will also show you how to use your products where required and remove any packaging. So easy!

You sure can! With our flexible hire terms, you can hire for a short time or a long time! If your hire term is less than 8 weeks, an install and return fee will apply.

No. Our hire agreements are fully flexible and the items can be returned any time with one payment period’s notice. We get that circumstances change and we help you change with them.

That’s not a problem! You can cancel your hire items at any time with one payment period’s notice. Simply give us a call on 0800 111 313 and we’ll arrange to come and pick up your items. For any items out on hire for less than 8 weeks, an installation / return fee will apply.

If there is a fault or a problem with your hired item, please give us a call as soon as possible so that we can repair or replace the item as required. We will manage any warranty claims directly with the manufacturer if applicable. Living Life on your Terms, means we want all of our customers to have a seamless experience with limited interruption so if we can’t fix it right away we will replace it for you.

Yes. Give us a call before you move out and with your consent and your flatmate’s consent we can arrange to transfer the hire agreement, subject to any credit criteria.

Simply give us a call with your new address details before you move out and we can discuss the options with you. Our team can relocate and install them for you. T&Cs may apply.

As with most products you hire, we recommend you update your house and contents insurance policy to ensure you are covered and not out of pocket for the replacement cost of the hired products in the event they are lost or stolen.